About the Role
As a Front-of-House Assistant, you will play a pivotal role in ensuring the smooth operation and exceptional service delivery at our vibrant Innovation City office in Cape Town. This role wears many hats, providing top-notch customer service and member hospitality, assisting with daily tasks, and supporting the Service Desk administration. Every day will bring new challenges and opportunities to collaborate with the Service Team in creating a thriving Innovation City community.
We are looking for a
- Enthusiastic and service-oriented individual with a passion for making a positive impact
- Strong work ethic, excellent communication skills, and a willingness to learn and grow
- Previous experience in customer service or administrative roles (advantageous)
What you will bring
- Exceptional Customer Service: You will be the welcoming face of Innovation City, providing exceptional service to members, staff, and visitors. You will address their needs with professionalism, efficiency, and a positive attitude, fostering a welcoming environment for all.
- Operational Excellence: You will efficiently manage the Service Desk administration and support various daily operations to ensure a seamless and productive work environment.
- Community Engagement: You will collaborate with the Service Team to build a vibrant and inclusive Innovation City community by fostering positive interactions with members and colleagues.
Responsibilities
- Customer Service Champion:
- Serve as the welcoming face of Innovation City, providing exceptional service to all visitors and members.
- Address inquiries and concerns promptly and professionally.
- Collaborate with the Service Team to proactively engage with the community.
- Service Desk and Office Administration Ace:
- Manage Service Desk administration to ensure smooth day-to-day operations.
- Coordinate office facilities, track and order supplies, process invoices, and support office events.
- Liaise with cleaning staff to maintain meeting rooms.
- Perform ad-hoc tasks, demonstrating flexibility and a willingness to contribute to various aspects of office management.
- Member Hospitality Expert:
- Provide prompt and effective support to Innovation City members and visitors.
- Manage meeting room bookings, parking bays, WiFi access, and AV & printing equipment.
- Utilize Nexudus (member portal software) and manage the service desk inbox, responding to inquiries and allocating requests.
Technical Skills
- 2 + years of experience in Reception/Office Administration
- Proficiency in MS Word, MS Excel, MS Outlook, MS PowerPoint, and G-Suite
Qualities we are looking for
- Customer Service Focus: A passion for delivering exceptional service
- Administrative Proficiency: Strong competence in administrative tasks and procedures
- Effective Communication: Excellent written and oral communication skills
- Adaptability: Ability to thrive in a dynamic environment, manage pressure, and solve problems effectively
- Initiative and Autonomy: A proactive approach to problem-solving, decision-making, and independent work
- Multitasking: Ability to manage multiple tasks simultaneously while maintaining accuracy
- Attention to Detail: A commitment to completing tasks with precision and accuracy
- Team Player: A collaborative spirit and willingness to work effectively with the Service Team and Innovation City colleagues
Join us and be a part of something special!
We offer a dynamic and collaborative work environment where you can learn, grow, and make a real impact. If you are a passionate and service-oriented individual who thrives in a fast-paced environment, we encourage you to apply!
About Innovation City
Innovation City is an exclusive community of startups, scaleups, corporates, entrepreneurs, investors and innovators, connecting together in one dynamic working space, focused on accelerating business growth in Cape Town. Visit the website to find out more about us - https://innovationcity.co.za/
The TravelLab Group's head office is housed within Innovation City.