About the Role
The IT Support Intern will assist the technical and operations team over a 6-month period, providing support with sound, audio-visual (AV), and basic IT tasks. This role is designed for a motivated individual eager to gain practical, hands-on experience in setting up and managing sound systems, assisting with live events, and providing general IT troubleshooting support within an office environment.
Responsibilities
- Assist with setting up, testing, and packing down sound systems, microphones, speakers, and AV equipment.
- Support live events, presentations, and meetings by monitoring and adjusting sound quality.
- Operate and provide basic support for projectors, digital displays, and recording devices.
- Maintain and organise inventory of sound, AV, and IT equipment.
- Provide basic IT support, including but not limited to:
- Adding and configuring printers for staff.
- Troubleshooting basic wireless connectivity issues.
- Assisting with minor hardware and software setups (e.g., connecting peripherals, installing basic applications).
- Conduct routine equipment checks and report any faults.
- Assist staff and presenters in using AV and IT systems.
- Ensure safe practices during equipment setups and event operations.
Required skills and qualifications:
- Currently studying or recently completed studies in Sound Engineering, Media Technology, IT, or a related field.
- Knowledge of sound/AV equipment (mixers, microphones, speakers, projectors).
- Familiarity with basic IT tasks (e.g., connecting printers, Wi-Fi troubleshooting).
- Basic computer literacy (MS Office or Google Suite, media players, internet troubleshooting).
- Strong willingness to learn and adapt to different technical environments.
- Good communication and teamwork skills.
- Physically able to handle and move equipment when required.
Personal attributes:
- Enthusiastic and proactive with a hands-on approach.
- Problem-solving mindset and strong attention to detail.
- Reliable, punctual, and adaptable to different situations.
- Genuine interest in both sound/AV and IT support.
- Flexible and thrives under pressure in dynamic environment
What We Offer
- Practical training in both AV operations and basic IT support.
- Exposure to live events, digital environments, and workplace IT systems.
- Opportunity to gain a blend of technical and operational experience.
- Certificate of completion and a reference upon successful internship.
Join us and be a part of something special!
We offer a dynamic and collaborative work environment where you can learn, grow, and make a real impact. If you are a passionate and service-oriented individual who thrives in a fast-paced environment, we encourage you to apply!
About Innovation City
Innovation City is an exclusive community of startups, scaleups, corporates, entrepreneurs, investors and innovators, connecting together in one dynamic working space, focused on accelerating business growth in Cape Town. Visit the website to find out more about us - https://innovationcity.co.za/
The TravelLab Group's head office is housed within Innovation City.