We are seeking an Air Content & Distribution Specialist to join our Technical Supply team based in Cape Town.
The Air Content & Distribution Specialist provides Setup, Monitoring and issue management for the optimisation of Air content and Distribution. This role is responsible for defining new air content suppliers' flows and parameters as requirements for the Product and Development team and for the efficient operational setup according to business needs. This specialist will be the main point of contact with air content suppliers to ensure efficient service and content delivery, and resolution of issues. Monitoring the efficiency of the repricing mechanisms and suggesting system enhancements to improve efficiency, cost control, automation and conversion is core to this role while supporting the Product owners on requirement gathering and ticket functional description.
Key Performance Areas
- Implementation and Functional Setup Specialist
- Monitor system efficiency with the Ops team (identify bottlenecks, increase in failed queues, etc.) and correct or escalate depending on severity.
- Implementation of commercials and deals testing
- Functional setup and bookability monitoring for ZA direct carriers
- Shared Areas - Training and knowledge management
- Work closely with 3rd parties providers to resolve issues or optimise usage
- Implementation of Air content enhancement rules
- Execute benchmarks using manual and internal tools
- Carry out routine auditing, monitoring, testing and maintenance of air content rules
- Monitor & Audit
- Monitor bookability and look to book, and communicate to internal stakeholders or GDS Account Managers
- Monitor suppliers performance using various monitoring tools
- Investigate Air Content issues and report internally and to suppliers or manage via the rule tables - which ever is requried.
- Monitor relevant IM channels (currently Google Spaces) for Supply issues
- Investigate supply issues reported by automated alerts, or reported to the team's channels, or Jira
- Work closely with the dev and commercial supply team to optimise shopping and air content based on the business and current market needs
- Optimisation & Enhancement
- Audit and update rules that govern Supply and Payments where required
- Assist the development team in testing new features and bug fixing
- Identify areas of improvement and report them to relevant stakeholders
- Provide requirements to the Development team for system enhancements and new functionalities
- Success measure
- Change Requests acknowledgement within the team's defined SLAs
- Realistic estimation and execution of requests within the estimated time frame for each request.
- Knowledge Management & Project Management
- Ensure knowledge management and documentation across the company
- Manage projects efficiently using the defined team's methodology, timelines and budget
- Track and provide visibility on all relevant tasks and monitor implementation success
- Supplier Performance Management
- Excellent supplier performance monitoring and actioning, according to defined KPIs like the relevance of content, pricing, bookability and lookbook.
- Rules engine up-to-date with business needs and requests
Requirements
- Minimum 3 years of experience in the travel industry, ideally with an OTA or GDS background
- In-depth knowledge of Amadeus WBS, including configuration, troubleshooting, and integration
- Strong understanding of travel industry practices, particularly within the air sector
- Proficiency in GDS processes, specifically Amadeus online and offline systems
- Ability to stay up-to-date on industry trends and distribution channels
- Advanced knowledge of the Travelstart and/or Club Travel systems would be an advantage
Skills and Experience
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills, including the ability to build relationships with internal stakeholders.
- Technical aptitude and ability to learn new systems and technologies.
- Attention to detail and accuracy.
- Flexibility and adaptability to change
- Discretion and awareness of confidentiality
- Proficiency in English
- Possess competent written and verbal communication skills.
- Possess effective organisational skills and the ability to complete multiple tasks and a high volume of work on deadline.
- Possess a creative outlook with a problem-solving attitude.
- Self-motivated
- Ability to work independently
- Takes the initiative to support team members and management
About the Team
The Group Technical Supply team is responsible for optimising air content distribution across the Group's unified platform, serving both B2B and B2C clients.
By managing and enhancing air content distribution channels, the team ensures the availability, accuracy, and competitiveness of air travel information. Through collaboration with airline partners and leveraging technology, the team drives improvements in the customer experience and booking processes.