Our Group Operations Division is looking for a Team Lead for the Travelhub Team!
(This role is planned to be based in Cape Town.)
About the Role
The TravelHub Team Lead is responsible for leading and guiding the Sales Team (ZA & NG markets) to ensure excellent customer service, drive SLA adherence, and optimise operational sales processes. The role focuses on achieving sales targets, improving team efficiency, and providing training and guidance as a subject matter expert.
Key Responsibilities:
- Team Leadership & Sales Performance
- Set and monitor sales targets (daily, weekly, monthly).
- Achieve 95% on-time ticketing (B2B & B2C).
- Improve sales conversion rates and reduce errors.
- Monitor and reduce sick leave in the team.
- Operational Efficiency & Process Improvement
- Optimise sales quotation processes.
- Ensure effective communication and cooperation across teams.
- Track and improve productivity metrics.
- Quality Control & Compliance
- Maintain high communication standards (verbal & written).
- Ensure adherence to airline fare rules and ticketing accuracy.
- Provide accurate quotations for amendments/cancellations
- Strengthen supplier relationships.
- Coaching & Performance Management
- Identify training needs and implement performance improvement plans
- Support team development through coaching and mentorship.
- Regularly review and refine work processes for efficiency.
Required Skills & Competencies
Functional Competencies:
- Expertise in Amadeus & fare rules.
- Strong knowledge of travel industry best practices.
- Familiarity with MS Office, G-Suite, and customer management systems.
- Understanding of relevant regulations (POPI Act, Consumer Protection Act).
Behavioural Competencies:
- Sales-driven mindset with strong leadership skills.
- Excellent communication and customer service orientation.
- Problem-solving, decision-making, and adaptability.
- Ability to motivate and collaborate within a team.
Experience & Qualifications
- Leadership: 2+ years in a leadership role (preferably in travel & sales).
- Industry: 6+ years in the travel industry.
- Management: Middle management experience preferred.
- Technical Skills: Amadeus expertise and understanding of fare rules.
- Education: Grade 12 (Tertiary qualification advantageous).
About the Team
The TravelHub Sales Team plays a critical role in driving revenue, ensuring smooth operational workflows, and maintaining customer satisfaction within the travel industry. Their collaboration and expertise contribute to the overall success of the company’s sales and service operations.